OUR POLICIES
Cancellation within 48HRs
Cancellations made within 48 hours of the appointment will result in a fee of 50% of the booked service.
Cancellation within 24HRs
Cancellations made within 24 hours of the appointment may result in a fee of 100% of the booked service.
No Call/No Show
Failure to arrive for your appointment without prior notice will be considered a no call/no show. The card on file will be charged 100% of the booked service. After a no call/no show for a single appointment, you may be prohibited from booking any future appointments.
Late Clients
If you arrive 15 minutes or later to your scheduled appointment, your service may need to be rescheduled at the provider’s discretion.
Pricing Terms
All service pricing is provided to you prior to scheduling your appointment. By booking an appointment you confirm that you have been informed of our pricing structure and/or given a price quote of your service total.
Payment Terms
A valid card on file is required for all clients. This card will only be charged in accordance with our cancellation and no-show policies or as otherwise agreed upon by the client during the service checkout process.
*Please note, a 3% credit card processing surcharge will be applied to the total service cost at checkout.
Deposits
A $100 non-refundable deposit is required to book all first-time color appointments and is applied toward the total cost of your service.
No Extra Guests or Pets
To ensure the safety, comfort, and overall experience of all guests, we do not allow extra guests in the salon — including children — unless they are receiving a scheduled service. We also do not allow pets inside the salon.
Our environment includes hot tools, sharp instruments, and professional chemicals that pose health and safety risks. Additional guests or animals can also be a distraction to stylists and clients, which may impact the quality of service and the relaxing atmosphere we strive to provide.
We kindly ask that you arrive to your appointment alone. We truly appreciate your understanding and cooperation in helping us maintain a safe, professional, and luxury experience for everyone.
Service animals as defined by law are always welcome.
Cancelling an Appointment
If you need to cancel an appointment, please contact the salon or your stylist directly via text message or phone call. All cancellation fees will be charged to the card on file and must be paid before booking future appointments at the discretion of the service provider.